Defcofx Knowledge Base

Account Management

General

Question: Do you have negative balance protection?

Answer: Yes, we provide 100% negative balance protection.

Question: Can I use EA (Expert Advisor) in a silver account?

Answer: No, EA is available in the Gold account only.

Question: Can I open two silver accounts?

Answer: Yes you can open two or more accounts of silver account but make sure to deposit funds in the first account before request for more.

Question: Where can I see my trading accounts?

Answer: You can see all your trading accounts here: https://portal.defcofx.com/index.php/active-accounts.

Question: Can the bonus cover the loss?

Answer: Yes, the bonus can cover the loss.

Question: What is the leverage for gold?

Answer: The leverage for gold is up to 1:500.

Question: Do you reduce leverage during news?

Answer: At Defcofx, we implement leverage adjustments during major economic news events as part of our risk management strategy. ‎ To ensure capital protection and prevent negative balances, the margin requirements for both existing and new positions will increase 15 minutes before the release of significant market-moving news. During this time, leverage will be temporarily reduced from 1:2000 to 1:500 to mitigate risk and control market volatility. ‎ This measure helps maintain stability, manage potential exposure, and safeguard our clients’ trading accounts. For further details on our leverage policy contact our support team at [email protected].

Question: Do you offer social trading services such as PAMM/MAM/ZuluTrade/CopyTrading?

Answer: No, we don’t.

Question: Does leverage change with the account size?

Answer: The max leverage is 1:2000 for the silver account type and 1:500 for the gold account type, and it doesn’t change with the account size.

Question: What is the minimum deposit for a gold account?

Answer: The minimum deposit for a gold account is $1000.

Question: What is your minimum deposit?

Answer: The minimum deposit amount is $50 for the silver account type.

Question: Is the bonus available for all countries?

Answer: No, Countries Not Eligible for Bonus : We no longer offer bonuses to the following countries due to regulatory issues: Iraq, Iran, Pakistan, Turkey, Morocco, Sudan, India, Bangladesh, Indonesia, Vietnam, Zimbabwe, South Africa, Nigeria, Malaysia, and Thailand. Residents and Nationals of these countries can open accounts with us and trade but they are not eligible for additional bonuses.

Question: Do you take clients from all countries? Do you accept US clients? I reside in the United States, can I trade on this platform?

Answer: We neither actively solicit nor reject clients from any specific country, except where their national or state governments prohibit them from opening a forex account.

Question: Can I trade or deposit or withdraw without documents or KYC?

Answer: You can open a live account, deposit, and withdraw funds without completing KYC. There are no limits on deposits and withdrawals, subject to KYC. While we prefer to know our customers, it is not mandatory as we respect client privacy.

Question: Do you offer Islamic accounts?

Answer: We don’t charge swap or commission in any of the account types. Therefore, all accounts are Islamic.

Question: What are the security measures for my funds? Is the bonus trustworthy? Can I trust your broker?

Answer: At Defcofx, client fund security is our top priority. We ensure all client funds are held in segregated accounts, separate from our operational funds, to provide an extra layer of protection. Our robust security protocols include advanced encryption technology and continuous 24/7 monitoring by a dedicated team of professional security engineers. This ensures your investments are safeguarded against any potential risks, providing you with peace of mind while trading. For more information about our security, visit: https://www.defcofx.com/why-defcofx/ and https://www.defcofx.com/funds-security/.

Question: What is the difference between silver and gold accounts?

Answer: Please visit this link to understand the difference between our account types in detail: https://www.defcofx.com/accounts-overview/.

Question: How long has your company been in business? Are you a new company?

Answer: We have been in the market since 2022 and went global in 2024. We believe in providing top-notch forex services to our clients.

Question: What is the validity of a demo account?

Answer: Demo accounts are valid for one year and then expire. However, you can always delete the current demo account and open a new one within your client portal.

Question: How to open a demo account?

Answer: Visit the link and open a demo account: https://portal.defcofx.com/index.php/signup.

Question: How to open a live account?

Answer: Visit the link and open a live account: https://portal.defcofx.com/index.php/signup.

Question: What are your spreads?

Answer: Please visit the link to see the spreads of all the instruments: https://www.defcofx.com/spreads/.

Question: Do you plan to introduce MT4 in the future?

Answer: No, we don’t have plans to introduce MT4. If we launch it, we will notify our clients via email.

Question: Do you have MT4? Do you have MetaTrader 4?

Answer: No, we don’t have MT4. Currently, we have MT5 only.

Question: I lost my phone and can’t access my 2FA.

Answer: If you have lost your 2FA, you can email [email protected] and attach your ID/Passport. They will disable the 2FA within 1 hour.

Question: Which platform do you offer?

Answer: We offer only MetaTrader 5.

Question: How are you doing? How are you?

Answer: I have been doing great. How about yourself?

Question: I made a deposit but can’t see it. How long does a deposit take?

Answer: Deposits typically take about 30 minutes to process. If this time has elapsed and you still do not see the deposit in your account, please email [email protected] with your deposit screenshot. Our team will investigate and credit the funds within 90 minutes.

Question: Why Defcofx? Tell us about you. What is your regulation? Are you regulated?

Answer: We are fully regulated and incorporated at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. For more information, please visit:

About us: https://www.defcofx.com/about-us/
Why Defcofx: https://www.defcofx.com/why-defcofx/

Question: Which account is better? How many types of accounts do you offer? Which account do most people take? Show me account comparison.

Answer: We offer two types of accounts. To view the types and differences between them, please visit https://www.defcofx.com/accounts-overview/.

Question: How to get the welcome bonus?

Answer: To qualify for the 40% welcome bonus, there are two conditions:

Your minimum deposit must be $1000.
You must claim the bonus via chat before commencing trading.

Question: What leverage do you offer?

Answer: We provide leverage of up to 1:2000 in silver and 1:500 in gold account type to clients in all jurisdictions. The availability of this leverage also depends on the account types. And The max leverage only applies to forex currencies for all instruments visit this page to see the spreads and leverage: https://www.defcofx.com/spreads/

Question: How to deposit? What are the deposit options? How can I deposit from the USA?

Answer: Clients can deposit via Bitcoin and other cryptos using Instacoins, Bitcoin or confirmo payment options

Question: I need to change my phone number. I need to change my email.

Answer: To change your phone number or email, please email us a selfie of yourself holding your ID/License to [email protected]. We will process your request within 2 hours.

Question: How long does an internal transfer take?

Answer: Internal transfers typically require approximately 3 hours to complete.

Question: How to see trading hours? How to see the contract size?

Answer:

Open the MT5 MarketWatch screen on your desktop.
Right-click on the desired pair in the MarketWatch screen.
Select “Specification” to see the trading hours.

Question: My profile is disabled; can you unlock it?

Answer: To activate your account, please send us a selfie of yourself holding your ID/License to [email protected], and we will process it within 2 hours.

Question: Why can’t I access my accounts on MT5? It says invalid account. I can’t connect to MT5.

Answer: We advise you to change the password from your dashboard and then attempt again. If the issue persists then it means the account became inactive due to no acitvity for 15days you can enable it automatically by deposit funds into that account or email to [email protected].

Question: Do you have market or instant execution?

Answer: All our platforms support only market execution.

Question: I requested the withdrawal but did not receive an email.

Answer: If you’re not receiving emails, proceed with submitting the withdrawal request. Afterward, send an email to [email protected], attaching your ID. In the email, mention that you’re not receiving the withdrawal verification email and request them to process it without the email confirmation. They will then assist you accordingly.

Expert Advisors (EA)

Question: The EA is not working in my account?

Answer: We have activated EA for Gold accounts only. EA is not available for Silver account types, and all our clients using it should be aware. However, we are unable to offer assistance with EA or indicators as we lack expertise in this field. We recommend consulting your EA developer for appropriate support and information.

Account Management

Question: Can I open two silver accounts?

Answer: Yes you can open two or more accounts of silver account but make sure to deposit funds in the first account before request for more.

Question: Where can I see my trading accounts?

Answer: You can see all your trading accounts here: https://portal.defcofx.com/index.php/active-accounts.

Deposit and Withdrawal Methods

Question: Do you accept USDT, Skrill, Perfect Money, Neteller, FasaPay, bank transfer, or other crypto?

Answer: You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

Question: What is Instacoins?

Answer: Instacoins is a company that sells Bitcoin, which you can purchase from them via credit card, bank transfer, or bank wire. You can then make a deposit with us using Bitcoin.

Question: Can I deposit using a method other than Bitcoin?

Answer: You can deposit and withdraw via Bitcoin, USDT, USDC, SOLANA AND MATIC.

Question: Can you explain more about Instacoins?

Answer: Instacoins is a company that sells Bitcoin. You can purchase Bitcoin from them using a credit card, bank transfer, or bank wire, and then deposit the Bitcoin with us.

Payment Methods

Question: Do you deposit via USDT, Skrill, Perfect Money, Neteller, FasaPay, bank transfer, or other crypto?

Answer: You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

Question: Do you accept any other method than Bitcoin for deposits?

Answer: You can deposit and withdraw via Bitcoin, USDT, USDC, SOLANA AND MATIC.

Question: Can I deposit via USDT, Skrill, Perfect Money, Neteller, FasaPay, bank transfer, or other crypto?

Answer: You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

General Information

Question: Can I deposit using other methods than Bitcoin?

Answer: You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

Question: Bonus is available for all countries?

Question: Do you allow news trading?

Answer: We welcome and accept all trading strategies, provided they comply with our trading conditions. For detailed information, please visit: https://www.defcofx.com/trading-condition

Question: Do you change leverage during news or high impact data like NFP OR FOMC?