FAQs

Please click on “Login” at the top right-hand corner of our homepage, then enter your email address and password.

To reset your Defcofx Client Area password please click on “Login” at the top right-hand corner of our homepage, then click on “Forgot Password”. An email will then be sent to you to help you resetting your password.

Please visit your Defcofx Client Area > Quick Menu > Deposit. On this page you will see all payment methods available to you. Once you select a payment method you will be given guidance on how to proceed with making a deposit.

To view your payment and transfers activity, please visit your Defcofx Client Area > Deposit and withdraw > Payment History.

To view details of your account, including the balance and equity, please visit your Defcofx Client Area > Quick Menu > Account List.

If you would like to make any amendments to your Defcofx account, you would need to email [email protected] and an agent will then make the changes on your behalf.

Please visit your Defcofx Client Area > Quick Menu > Withdrawal. On this page you would need to select the payment method you used to fund your account.

We have activated EA for Gold accounts only. EA is not available for Silver account types, and all our clients using it should be aware. However, we are unable to offer assistance with EA or indicators as we lack expertise in this field. We recommend consulting your EA developer for appropriate support and information.

You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

Instacoins is a company that sells Bitcoin, which you can purchase from them via credit card, bank transfer, or bank wire. You can then make a deposit with us using Bitcoin.

You can deposit and withdraw via Bitcoin, USDT, USDC, SOLANA AND MATIC.

Instacoins is a company that sells Bitcoin. You can purchase Bitcoin from them using a credit card, bank transfer, or bank wire, and then deposit the Bitcoin with us.

You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

You can deposit and withdraw via Bitcoin, USDT, USDC, SOLANA AND MATIC.

You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

Yes, we provide 100% negative balance protection.

No, EA is available in the Gold account only.

Yes you can open two or more accounts of silver account but make sure to deposit funds in the first account before request for more.

You can see all your trading accounts here: https://portal.defcofx.com/index.php/active-accounts.

Yes, the bonus can cover the loss.

The leverage for gold is up to 1:500.

At Defcofx, we implement leverage adjustments during major economic news events as part of our risk management strategy. ‎ To ensure capital protection and prevent negative balances, the margin requirements for both existing and new positions will increase 15 minutes before the release of significant market-moving news. During this time, leverage will be temporarily reduced from 1:2000 to 1:500 to mitigate risk and control market volatility. ‎ This measure helps maintain stability, manage potential exposure, and safeguard our clients’ trading accounts. For further details on our leverage policy contact our support team at [email protected].

No, we don’t.

The max leverage is 1:2000 for the silver account type and 1:500 for the gold account type, and it doesn’t change with the account size.

The minimum deposit for a gold account is $1000.

The minimum deposit amount is $50 for the silver account type.

No, Countries Not Eligible for Bonus : We no longer offer bonuses to the following countries due to regulatory issues: Iraq, Iran, Pakistan, Turkey, Morocco, Sudan, India, Bangladesh, Indonesia, Vietnam, Zimbabwe, South Africa, Nigeria, Malaysia, and Thailand. Residents and Nationals of these countries can open accounts with us and trade but they are not eligible for additional bonuses.

We neither actively solicit nor reject clients from any specific country, except where their national or state governments prohibit them from opening a forex account.

You can open a live account, deposit, and withdraw funds without completing KYC. There are no limits on deposits and withdrawals, subject to KYC. While we prefer to know our customers, it is not mandatory as we respect client privacy.

We don’t charge swap or commission in any of the account types. Therefore, all accounts are Islamic.

At Defcofx, client fund security is our top priority. We ensure all client funds are held in segregated accounts, separate from our operational funds, to provide an extra layer of protection. Our robust security protocols include advanced encryption technology and continuous 24/7 monitoring by a dedicated team of professional security engineers. This ensures your investments are safeguarded against any potential risks, providing you with peace of mind while trading. For more information about our security, visit: https://www.defcofx.com/why-defcofx/ and https://www.defcofx.com/funds-security/.

Please visit this link to understand the difference between our account types in detail: https://www.defcofx.com/accounts-overview/.

We have been in the market since 2022 and went global in 2024. We believe in providing top-notch forex services to our clients.

Demo accounts are valid for one year and then expire. However, you can always delete the current demo account and open a new one within your client portal.

Visit the link and open a demo account: https://portal.defcofx.com/index.php/signup.

Visit the link and open a live account: https://portal.defcofx.com/index.php/signup.

Please visit the link to see the spreads of all the instruments: https://www.defcofx.com/spreads/.

No, we don’t have plans to introduce MT4. If we launch it, we will notify our clients via email.

No, we don’t have MT4. Currently, we have MT5 only.

If you have lost your 2FA, you can email [email protected] and attach your ID/Passport. They will disable the 2FA within 1 hour.

We offer only MetaTrader 5.

Deposits typically take about 30 minutes to process. If this time has elapsed and you still do not see the deposit in your account, please email [email protected] with your deposit screenshot. Our team will investigate and credit the funds within 90 minutes.

We are fully regulated and incorporated at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. For more information, please visit:

• About us: https://www.defcofx.com/about-us/

• Why Defcofx: https://www.defcofx.com/why-defcofx/

We offer two types of accounts. To view the types and differences between them, please visit https://www.defcofx.com/accounts-overview/.

To qualify for the 40% welcome bonus, there are two conditions:

1. Your minimum deposit must be $1000.

2. You must claim the bonus via chat before commencing trading.

We provide leverage of up to 1:2000 in silver and 1:500 in gold account type to clients in all jurisdictions. The availability of this leverage also depends on the account types. And The max leverage only applies to forex currencies for all instruments visit this page to see the spreads and leverage: https://www.defcofx.com/spreads/

Clients can deposit via Bitcoin and other cryptos using Instacoins, Bitcoin or confirmo payment options.

To change your phone number or email, please email us a selfie of yourself holding your ID/License to [email protected]. We will process your request within 2 hours.

Internal transfers typically require approximately 3 hours to complete.

1. Open the MT5 MarketWatch screen on your desktop.

2. Right-click on the desired pair in the MarketWatch screen.

3. Select “Specification” to see the trading hours.

To activate your account, please send us a selfie of yourself holding your ID/License to [email protected], and we will process it within 2 hours.

We advise you to change the password from your dashboard and then attempt again. If the issue persists then it means the account became inactive due to no acitvity for 15days you can enable it automatically by deposit funds into that account or email to [email protected].

All our platforms support only market execution.

If you’re not receiving emails, proceed with submitting the withdrawal request. Afterward, send an email to [email protected], attaching your ID. In the email, mention that you’re not receiving the withdrawal verification email and request them to process it without the email confirmation. They will then assist you accordingly.

No, You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

No, You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

No, You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

No, You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

No, You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

No, You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

No, You can deposit via Bitcoin, USDT, USDC, SOLANA AND MATIC.

We were founded in 2022 and went globally in 2024.

We provide 100% negative balance protection.

We offer Partner Account to reward our partners in different ways.

1. Partner Account (Commission-Based)

• Earn up to $3 per lot traded by your referred clients.

• Simply open a Partner Account and share your unique referral link.

• Commissions are credited instantly and available for withdrawal at any time.

Partnership program provide excellent earning opportunities, allowing you to benefit from client referrals. For more details, feel free to contact our support team at [email protected].

We offer Partner Accounts to reward our partners.

1. Partner Account (Commission-Based)

• Earn up to $3 per lot traded by your referred clients.

• Simply open a Partner Account and share your unique referral link.

• Commissions are credited instantly and available for withdrawal at any time.

• The partnership program provide excellent earning opportunities, allowing you to benefit from client referrals. For more details, feel free to contact our support team at [email protected].

How to Open a Partner Account & Earn Commissions:

1. Visit our website and click Start Trading.

2. Open a demo account and log in to the client portal.

3. Go to Trading Accounts and find the Partner Account tab in the middle.

4. Click on the Partner Account tab and submit your application.

5. Once approved, your Partner Account Number will appear.

6. Next to it, click the Action button and find your Referral Link

7. Share your link—when people sign up and trade, you earn $3 per lot, instantly withdrawable at any time.

No, we don’t charge fees on deposits and withdrawals.